TERMS & CONDITIONS

At MMT aesthetics, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our building to the moment they leave the clinic. Please take a moment to review our Cancellation & Booking Fee policy to ensure you are fully informed. If you have any questions, please don't hesitate to get in touch and we’ll be happy to help 01284 361472.

Our Cancellation and Booking Fee Policy:

We completely understand that things can happen at the last minute and can assure you that we will be sympathetic in certain circumstances. Please be kind enough to provide us 48 hours’ notice for cancelling appointments. We have a 24-hour voicemail service, and your message will be picked up the same day or the next morning.

Bookings are not secure until a NON-REFUNDABLE booking fee has been paid; this can be done in person, over the phone or online.
A new booking fee payment is required for EACH treatment booked and will be deducted from your treatment cost on the day.
Failure to provide 48 hours’ notice of cancellation will result in a 100% loss of your booking fee.
If you are running late, please be kind enough to notify us so we can rearrange or plan your treatment accordingly, this may involve decreasing treatment time.
Arriving late to an appointment: you will still be charged the full treatment price even if your treatment is amended, or 50% if the treatment is unable to be performed due to lack of time.
All NON-REFUNDABLE booking fees are transferrable up to a maximum of THREE times, thereafter a new NON-REFUNDABLE booking fee will have to be paid.
Under no circumstances are booking fees refundable, this payment covers the purchase of products needed for your treatment, prescription fees where applicable, and heath questionnaire checks by our dedicated Doctor.
We strongly recommend booking a consultation prior to any new treatment, if you book a treatment without first attending a consultation, and are found to be unsuitable for the treatment, you will be charged 50% of the cost of the booked treatment, unless an alternative treatment can be performed.

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Regrettably we have had to put these measures in place due to an increase in insufficient notice for amendments to appointments. On occasions we will exercise our discretion in implementing the policy but the Managers decision is final and all staff are in full support of the policy and will implement it.

Our clinic is a space for people to relax and de-stress so we please ask mobile phones are switched to silent.

Children are not permitted on the premises as per our insurance policy.

Finally, we would like to thank all our clients for your continued support and loyalty over the years.

We wouldn't be here without you.

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